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    Ceebo
    Oct 28, 2021

    Saving issues on Desktop

    in Shot Designer

    Does anyone else have this problem. Anytime I work on a desktop scene I get the red message saying saving is disabled for safety reasons. So no matter what I can't sync a scene. Everything has to done on Mobile or iPad. Any one know if there is a fix?


    8 comments
    0
    Per Holmes
    Oct 28, 2021

    This is a known and specific issue where we lose write permission to our own folders for as of yet unknown reasons. I'll post the solutions here, because it comes up from time to time.


    This is for the 1.62 version of Shot Designer 2D.


    MAC SOLUTION:


    Please do the following steps slowly and carefully.

    Solution 1 of 2:

    1.) Quit Shot Designer.

    2.) Move Documents->Shot Designer Scenes to the desktop.

    3.) Start Shot Designer. Quit it again.

    4.) Copy the *contents* of the folder you copied to the desktop into the newly recreated Documents->Shot Designer Scenes folder.

    5.) Start Shot Designer again.


    Solution 2 of 2:

    Then please sign out of the app and do the following:

    Go to Finder -> Go menu -> Go To Folder -> ~/Library/Application Support/

    Delete us.hollywoodcamerawork.shotdesigner, and restart the app.

    WINDOWS SOLUTION:


    Solution 1 of 2:


    1.) Quit Shot Designer.


    2.) If you don't have any valuable work in the app, delete the Shot Designer Scenes folder to be found in Documents.


    3.) Otherwise, move Move Documents->Shot Designer Scenes to the desktop.

    4.) Start Shot Designer. Quit it again.

    5.) Copy the *contents* of the folder you copied to the desktop into the newly recreated Documents->Shot Designer Scenes folder.


    6.) Start Shot Designer again.


    Solution 2 of 2:


    1.) Sign out of Shot Designer. Then Quit.


    2.) Open a Command Prompt (type it in the Start menu).

    3.) Paste this and press Return: explorer "%USERPROFILE%\AppData\Roaming\"

    4.) In the window that opens, delete the folder us.hollywoodcamerawork.shotdesigner.


    5.) Open the app and sign in again.



    0
    Ceebo
    Oct 28, 2021

    thank you for this!

    0
    szuromimatyi
    Nov 25, 2021

    Just tried your first solution for Windows. I moved the mentioned folder to my desktop but since then Shot Designer wont start. The window pops up but its just pure white without any buttons or anything.

    It happened right after i lost my recent project containing several pages due to this saving issue.. very frustrating..

    Any ideas or suggestions?

    0
    Per Holmes
    Nov 28, 2021

    Hi,


    Do part two with clearing the preferences.

    0
    szuromimatyi
    Nov 29, 2021

    Doesn't work. The app still appears as a blank white window

    0
    Per Holmes
    Nov 30, 2021

    Then please do both steps again. I promise this is the cause.

    0
    szuromimatyi
    Nov 30, 2021

    I reinstalled the app after it started to show the blank window. Didn't help, the reinstalled app shows only the same blank window. Since then I can't find any Shot Designer folders in the Documents anymore so I can not repeat the first solution. The second one simply doesn't help with this blank window issue.

    0
    Per Holmes
    Nov 30, 2021

    Reinstalling the app will have zero effect on this. It happens because the app is unable to access the sync database, which is in these folders.


    Also, reinstalling the app has no effect on your Documents folder, so if the Shot Designer Scenes folder is suddenly missing, it's possible there's some confusion about which folder you're looking in.


    We can do a shared desktop session to resolve it. Contact support@hollywoodcamerawork.com to schedule.

    0
    8 comments