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"My Scenes" and subfolders GONE? semi-fixed

I've lost all my old scenes and can no longer save new ones as the My Scenes home folder is gone and I cannot create new folders or find that one's location. All I can access are the templates. All the scenes are still present in my documents folder, so they're not lost, Shot Designer just can't find them or something? - Running 1.70.2 on a 2017 Intel Macbook Pro -

To set the scene: I haven't used the software in a while, but I have an account and pro access. When I booted it up today, despite not doing anything, the program immediately warned me that something couldn't be saved, forced me to submit a report, then sent me to a blank scene with a red error at the top. That's the only part of the UI that would respond, but it just directed me to send more reports. I tried reinstalling—same problem. So I deleted everything in /Users/[me]/Documents/Shot Designer Scenes/My Scenes and reinstalled again. This worked! Things seemed fine all around, but I wanted to sync, so I signed back in. I then attempted to look for my scenes and make a new folder for my current project, so I hit the back arrow in the 'file browser' thingy. But when I got to the root, the "My Scenes" disappeared. I could not make a new folder, and if I saved a project, it did not show up when clicking "Open Scene."

****UPDATE/FIX: This seems to be a permissions issue, and Shot Designer doesn't do anything to trigger Mac OS asking the user to authorize Documents folder access. I was able to fix this issue by going into System Settings > Privacy & Security > Full Disk Access and then adding shot designer. Presumably, one could just grant Documents folder permission as well.

I still think this reveals some important issues to address for this software, hence why I'm still posting. I greatly appreciate the software, and hope it will continue to improve and hopefully become stable enough to rely on!

3 comments

3 Comments

Dominique Jacques

May 03

Same problem here, except I have discover that my "vanish" scenes are relocated in the Shot Designer Trash Folder. Help me Obi Wan Kenobi !

Per Holmes

May 03

Replying to

Hi,

That's a different issue, also extremely rare. The issue in question is that the app is suddenly denied permission to the documents folder. Your issue is something else, something we know very little about because we've never seen it happen, and we only have something like 5 reports ever, some of which are uncertain data.

The saving grace is that the app simply doesn't delete data. The worst that can happen is that it's moved into a trash folder. Anything deleted on the cloud is also moved into a trash folder on the cloud, where it remains protected for at least 90 days with a deletion policy that can't be circumvented, even by bugs or deliberate deletion. We have to rely on this until we get a more detailed report that allows us to even investigate.

Per Holmes

Apr 14

Hi,

You found the right solution. What's difficult is that this is rare, and it happens out of the blue, on an app that has been installed and running fine for a year, and then suddenly one day, boom, no documents folder access.

We're adding some tests to the app so that we do a test write and read-back before saving scene files, to verify that we still have access. The operating system reports back to us that the save went fine, even if the file in actuality vaporized in cyberspace. So we have no formal way of hearing about the failure, and will simply need to do a test write/read-back.

I don't know why they do it like that. An error would be nice of them.

"My Scenes" and subfolders GONE? *semi-fixed*

"My Scenes" and subfolders GONE? semi-fixed