Hi!
I have purchased Shot designer for my Mac from the appstore. Didn't know that it was ipad version. I downloaded the desktop version, which is easier to handle on a desktop Mac. The trouble is that I can not log in and activate my pro license. I have downloaded the app for my iphone and I have the same problem here too.
When I am logged into my account in the browser, I do not see any purchased licenses.
What am I doing wrong or is this a bug?
Please help if you can.
Hi,
Yes, it's terribly confusing. Apple tries to trick people into believing that mobile/desktop apps are the same, but they're not. As a desktop app, the mobile Shot Designer is quite constrained.
You have to (a) create an account on the HCW website, and (b) get activated in the mobile app, then (c) sign in to the mobile app. That's the first time we hear about the purchase, and we copy the license over to your account. Now you can activate via your HCW account on all other platforms, as well as sync.