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    planetary
    Nov 16, 2021

    Activations Issue

    in Shot Designer

    Hi, there! My iPad is telling me I've maxed out on activations even though I have less than 5 devices... Sometimes, my iPad simply requires me to activate again even when I haven't logged out at all or otherwise made changes, which I think might be causing this issue. Am I able to reset my activations?

    9 comments
    0
    9 Comments
    pedroarmendariz967
    Dec 15, 2021

    YOU ARE SO RIGHT...... THANKS

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    Per Holmes
    Dec 15, 2021

    There was a typo in the email address on the order (an additional "z"), so it didn't get matched to the account.

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    pedroarmendariz967
    Dec 15, 2021

    I´VE DONE IT.... WAITING TO HEAR FROM YOU GUYS.... THANKS

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    Per Holmes
    Dec 15, 2021

    Please email support@hollywoodcamerawork.com with your order number.

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    pedroarmendariz967
    Dec 15, 2021

    I PURCHASED IT FROM THE WEBSITE.

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    P
    Per Holmes
    Dec 15, 2021

    Where did you purchase? Unless you purchased on the website, simply making an account has no effect. If you purchased on mobile, we hear about the mobile purchase for the first time when you sign in to the already activated mobile app using your account.

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    pedroarmendariz967
    Dec 15, 2021

    HI, I BOUGHT THE PRO SHOT DESIGNER, MADE AN ACCOUNT AND WHEN I TRY TO LOG IN IT SAYS THAT THERE IS NO ACTIVE LICENSE IN YOUR ACCOUNT OR YOU´VE MAXED OUT YOUR ACTIVATIONS. PLEASE CHECK YOUR ORDERS AND ACTIVATIONS. WHEN I CHECK THERE IS NOTHING THERE.... WHAT CAN I DO ???

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    Per Holmes
    Nov 16, 2021

    Go to the App Activations page at https://www.hollywoodcamerawork.com/app-activations.html, and click where it says 5 Devices, then Reset. This affects only activations, not your data.

    Like
    planetary
    Nov 17, 2021
    Replying to

    Great, thank you!

    Like
    9 comments