My laptop and Android Phone have different scene lists. I've tried syncing from both without success. What to do?
It makes no difference, sync looks at all the files unless they're in an unsynced folder. So again, I really need to know the full path and filename of a file that's not syncing.
Oh additionally, the early scenes were developed mostly sequentially. In recent times, I've copied scene frameworks from the same locations to later scenes in the same locations. I'm sure that is to be expected.
Great, the world makes sense again!
That did it! I had not been on in a long while and the system had signed me out. I assumed I was properly signed out and signed in. Thanks a lot.
I'm not clear if you did the part where you signed out and in again on both devices, but it's important.
Sync uses Amazon S3 as the back-end, where every file has a path and an MD5 checksum. The same MD5 checksum is calculated on all the local devices. When you sync, it gets a full state of the remote repository, and then checks the local state against it, for files that need to be uploaded, downloaded or deleted. The app also keeps the previous state of both the local and the remote, and this is how it knows whether a file is recently created or recently deleted on both ends. Then it computes what needs to be uploaded, downloaded or deleted.
When you sign in for the first time on a device, we don't have an old state, and the app assumes that every file is new. This results in a "safe sync" the first time, because delete can't happen, we only add files locally that are new in the cloud, and add files to the cloud that are new locally. And that's the same for all devices. So signing out and in again on every device causes every file that exists everywhere to be copied.
The files are simply *.hcw files that live in Documents / Shot Designer Scenes. It's perfectly file to move them manually as well, just remove the syncid.txt file, or sync thinks that the files have been deleted because they disappeared. You can also sign out before you manually move files, and sign back in again afterwards, resulting in a new scan.
There really isn't a mechanism for what you describe, that the files aren't being synced, but then when you jiggle them, they suddenly wake up. If that were possible, the entire sync algorithm would be broken all the time for everyone.
So we have to double check the steps, especially whether you've signed out and in again.
Secondly, what is the path to a file that isn't being synced? There are some paths that we don't sync, like the local Trash or Imported folders. So I'd like to know the path of one file that isn't being synced. Please also email your account info to email@example.com, then I can check the status of that file on the cloud.
I can confirm. just wig-wagging the camera is enough to do it. No real change. Then sync and it's on the phone
Yes it completely syncs on both devices. I watch that bottom right iconography to the end. I suspect I know the issue but I don't quite understand why it doesn't correct. I had a phone failure and replacement at one point. Everything was copied across and I re-licensed the device. The problem appears that it's the newer scenes that are not on the phone. Probably dating to the change. There is a work around though extremely tedious. I can pull up a scene make a minute change then sync both devices. That puts the scene on both devices. I don't think I ever created a scene on the phone but I did make changes so I'm not sure if this will fix everything. I'm also concerned if there might be a continuity issue with my desktop because this is not the first laptop I've had in use. I've only kept the 3 devices activated. And as I said, I'm not really using the desktop at this stage of production, so it hasn't been synced in a while. I hope I'm not causing you headaches. Per as I think Shot Designer is one of the most effective tools ever for Director/Cinematographer/Crew and I come from an IT background so I understand the technical implications. Another fix that occurred to me is that if I understood the file storage structure and the file formats were the same, I could simply copy across the file info.
It just doesn't add up, there's some piece of information missing. There's no way for this to successfully complete sync on both ends and not have the same files. So we need to find out what's the missing detail.
I need to insist, does it completely sync on both devices? What happens in the bottom right of the screen on each end? There's a popup that describes sync progress.
Did that. it did not fix the problem. As far as I can tell, the scenes are missing on the phone but not on the laptop. I have a lot of scenes so at this time I can't be sure there are no missing scenes on the laptop but it seems so. That would kind of follow in that as far as I know, I designed scenes almost exclusively on the laptop and just used the phone for reference. I also have it installed on a desktop (NLE) but I'm not using that much at the moment
Do you see sync running and completing on each device? Are you certain you're not somehow signed in with multiple accounts? Please try to sign out on both devices, then sign in again, and run sync on each device, twice, i.e. A, B, A, B.
I need all my scenes on both devices and that's not happening.